Best Just To Enable Them

(A customer in her mid-40s comes up to the kiosk.)

Customer: “Excuse me.”

Me: “How can I help you?”

Customer: “I put in my card at the pump, and it tells me ‘Pump Enabled.'”

Me: “…Yes?”

Customer: “What does ‘Enabled’ mean?”

Me: “Well, it means that you can work the pump. The transaction is probably going to time out by time you walk back to the pump, but try again. All it means is that the pump is working.”

Customer: “Oh, okay. Thank you.”

(The customer walks off and I continue counting cigarettes. After a few minutes, she comes back.)

Me: “Oh, welcome back!”

Customer: “It still says ‘Pump Enabled.'”

Me: “Go ahead and pump your gas, ma’am.”

Customer: “Oh, okay. Thanks.”

(She walks away, but after a few moments, I see her walking back to the kiosk.)

Me: “Ma’am, let me help you…”