Best Attempt To Be Suite-Natured

(We have one of those important business types get upset with us because he wants a suite when his reservation says that he reserved a regular room. He screams his lungs out at us, causing both customers and staff to flee in horror. Unfortunately, we don’t have anymore suites, and the manager calms him down enough to send him to his room. Much later, he comes back, and we all tense, expecting to be yelled at again.)

Customer: “Um, yeah. So, I spoke with my secretary, who made the reservation, and she admitted that the suites weren’t available, so she made a reservation for a regular room. So, it wasn’t your fault. This time.“

(He wandered off. The only good thing about it all was that he didn’t make a peep for the rest of his stay! Take some anger management classes!)