Bellowing, Not Belling

| Right | February 17, 2015

(I work at the front desk of a large resort in a small town. This is late at night so I am in the back room working on some nightly tasks. I have set the bell out on the counter in case a guest comes and I don’t see them.)

Guest: “HELLOOO!”

Me: “Hello! How can I help you?”

Guest: “I just want to get checked in! I have been waiting here for five minutes!”

Me: “Oh, I am very sorry about that! Can I just get your last—”

Guest: “I demand to speak to a manager about having to wait! That is ridiculous!”

(I call the night manager up from helping another guest.)

Manager: “How can I help you?”

Guest: “This girl kept me waiting out here for five minutes before helping me!”

Manager: *to me* “Is this true?”

Guest: “Yes, it’s true! She didn’t even notice me!”

Manager: “And you tried ringing the bell?”

Guest: “Well, of course not!”

Manager: “May I ask why not?”

Guest: “Well, that would have been rude!”

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