Believe Me, She’ll Be Back

(I am working for the electronics department for a well known retail chain when I was contacted by the customer service desk.)

Customer Service: “A woman is headed your way who’s exchanging a phone, can you give her a hand?”

Me: “Sure.”

(Sure enough, a minute or two later, the woman appears.)

Woman: “I’m here to get a new phone. The phone I bought had been used already; there were phone numbers in the caller ID.”

Me: “Alright, let’s get you a new one.”

(I walk her to the phone aisle and we pick up another phone of the same make/model.)

Woman: “Can you open it? I just want to make sure that it is brand new.”

Me: “Sure.”

(I proceed to open the box and pull out the phone.)

Woman: “That one’s been used too! Look at the numbers on the caller ID!”

(I now realize that she’s referring to the display sticker.)

Me: “No, that’s just a sticker they put on the phone to show that it has caller ID.”

Woman: “No, that phone has been used!”

(I then peel the sticker off the phone. Without saying another word, she takes the phone over to customer service to finish the exchange.)