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Being Understanding Costs No Cash

, , , , | Right | October 20, 2021

I pull into my favorite fast food drive-thru for breakfast and place my order at the box.

Employee: “Our credit card reader is currently down and we’re only accepting cash payments. Is that something you can do?”

I agree, and we confirm my order. As I’m watching, the two cars in front of me both try to give their credit cards. Then, a car pulls in behind me and then leaves. As a long-time reader of NAR, I can only imagine what the employee is dealing with, so when I go to pay:

Me: “Please, keep the change! I’m sure you’re going to be dealing with a lot of angry people this morning, so you deserve a tip!”

She brought me my drinks and gave me a free upgrade from the large to an extra-large! I wish that young lady the best because, as I was pulling away, another person was flipping her off at the window. It pays to be nice and understanding!

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Have you ever served a bad customer who got what they deserved?

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