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Being Sour Grapes, Part 2

, , , , | Right | February 8, 2021

I’m a personal shopper. We have one customer who is never happy, no matter what we do. Unfortunately, corporate won’t let us ban her. She is the type who will say anything to get free stuff from us. To stay ahead of her, we have to have a manager check over her order every single time. She still tries occasionally to scam us, but no one believes her now if she says there was a problem. We usually can calm her down, but when she calls this time, she won’t listen.

Me: “Hi, this is [My Name]. How can I help you?”

Customer: “Yeah, you gave me mouldy grapes!”

Me: “Oh? Can I have your name, please?”

Customer: “It’s [Customer].”

Me: *Internally groans* “All right. You said the grapes were mouldy?”

She goes on a rant while I look up her order.

Me: “I’m sorry to hear that. If you want, I can pull another bag of grapes for you, and you can come back any time to pick them up.”

Customer: “No, I don’t want that.”

Me: “Okay… Well, I can give you a credit for the grapes, then.”

Customer: “No, I don’t want that.”

Me: “Okay, please hold while I get a manager.”

I place her on hold before she can say anything. I track down a manager, who talks to her for almost twenty minutes.

Manager: “We’re going to replace her grapes and give her a $10 credit.”

Me: “That’s exactly what I offered her! She said she didn’t want either!”

Manager: “I don’t know.”

Me: “I doubt her grapes were even mouldy. Maybe one grape in the middle got crushed somewhere in transport, but no one would ever give a customer mouldy anything.”

Manager: “Yeah, I know. You guys are really good with your online customers. She’s crazy, but she hopefully won’t complain to corporate now.”

Me: “She just wanted free stuff.”

Being Sour Grapes

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