Being Fairly Mathematical

, , , , , | Right | December 18, 2017

(I’m a manager at a store and I answer the phone one day.)

Me: “Thanks for calling [Store]! [My Name] speaking. How can I help you?”

Customer: “Hi, I was in earlier today and have a question about my receipt. You guys are having a sale on your shorts now, right?”

Me: “Yes, we are. They are buy one, get one half-off.”

Customer: “Okay, I bought a pair of shorts for [amount] and another pair for [cheaper amount].”

Me: “All right, you should have gotten the [cheaper amount] one for half-off.”

Customer: “Right, I should have gotten [half the cheaper amount] off. But my receipt only says I got [different amount] off.”

Me: “Oh, well, we ring in our buy-one-get-one-half-off a little different. Instead of ringing it through as half off one pair, we take the amount you would get off, divide it in half, and take that off each item.”

Customer: “Well, that isn’t fair. The deal said, ‘buy one, get one half-off!’”

Me: “You are paying the same price as if you had half off one; we just ring it in differently.”

Customer: “That’s not fair.”

Me: “If you bought a pair of shorts for $30 and a pair for $20, you would get $10 off the one pair. We take the $10 and instead take $5 off each item. It is the same price you would pay if we just took half off one.”

Customer: “That isn’t fair. It said half off one, not 25% off!”

Me: “And you are getting half off one. If you add the two amounts you got off, it would be the same price as if you got half off. We just have to ring it through this way because too many people were returning the full price pair and keeping the half-off one. So now we have to take the half off amount off each.”

Customer: “It isn’t fair.”

Me: *sighs* “I’m sorry, but it will be the same price. Our associates rang it through correctly. If you have a problem with how it is done, contact customer service. They can help you more.”

Customer: “I don’t have a complaint.”

Me: *confused*

Customer: “It just isn’t fair.”

(After going in a circle for ten more minutes, I told her I would not be able to help her further and ended the call.)

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