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Being Colorfully Vague

, , , , | Right | May 9, 2022

I work as a receptionist in a hair salon. As part of my job, I have to book appointments. We have to get detailed information about what the client wants to get done to make sure we book for the appropriate amount of time. This scenario plays out several times a week as I am booking appointments over the phone.

Me: “Thank you for calling [Salon]. How can I help you?”

Client: “I’d like to book an appointment for color.”

Me: “Okay, and color-wise, what are you specifically looking to get done?”

Client: “I want to get my hair colored.”

Me: “Right, but what specific type of color are you wanting?”

Client:Color! I want my hair colored!

Me: “Okay, so highlights, balayage, all over color…?”

Client: “Ugh, highlights.”

I will never understand how people can’t figure out that we need specifics, especially after I ask specifically what they want. It never fails.

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