Being A Diva About Not Being A Queen

, , , , | Right | January 1, 2019

(Our hotel is set up a little strangely, with very few rooms on the first floor. What rooms we do have, only have two queen-size beds in them. A guest calls me at about 7:30 on a very slow Sunday evening.)

Me: “Thank you for calling [Hotel]. How can I help you?”

Guest: “I need to book a room tonight with a king-sized bed, and it must be on the first floor.”

Me: “I’m sorry, ma’am, but unfortunately we don’t have any king rooms on the first floor. I would be glad to get you into a room with two queen beds, if that is all right.”

Guest: “No, I have to have a king bed, and it has to be on the first floor.”

Me: “Again, ma’am, I’m really sorry, but we do not have any king bedrooms on the first floor. However, if you need a king I can get you into one on the second floor near the elevator.”

Guest: “Are you stupid? I need a king room on the first floor.”

Me: “I understand, ma’am. Unfortunately, with the way our hotel is set up, I can only give you a room with a queen bed on the first floor, or a room with a king bed on a different floor.”

Guest: “Well, then, can’t you just move a king bed down to one of the rooms on the first floor for me tonight?”

Me: “No, ma’am, that’s not possible, as I’m the only person at the hotel tonight.”

Guest: “Well, I guess you don’t want my business, then.” *hangs up*

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