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Behind Every Wrong Customer Is A Long-Suffering Wife

, , | Right | September 28, 2021

I do tech service for a cable provider for TV, Internet, and phone. A customer calls in about his phone not working, but I can’t see any phone subscription in the account I got from his phone number.

Me: “I’m sorry, but are you sure you got a phone subscription with us? I only see TV and Internet on your account.”

Customer: “Of course I have a phone subscription with you. It’s always something with this line. Why do I even have it? The line doesn’t work more often than it does, and if it works, the line is bad.”

Me: “I’m very sorry, but I really can’t find anything about a phone line.”

Customer’s Wife: *In the background* “Honey, we’re with [Other Well-Known Phone Provider].”

Customer: “Oh, sorry.” *Hangs up*

At least he apologised for his mistake. If he hadn’t hung up, I’d have gladly hooked him up with our services.