Right Working Romantic Related Learning Friendly Healthy Legal Inspirational Unfiltered

Behind Every Wrong Customer Is A Long-Suffering Wife, Part 2

, , , , , , | Right | May 20, 2022

I work in the ticket windows at a major theme park. A guest comes to my window with a boy of about six in tow.

Guest: *Pointing to the boy* “We forgot this one’s annual pass. Can we get a new copy?”

Me: “Of course, what’s the name on the pass?”

Guest: “David Smith.”

Since the pass is for someone clearly too young to have an ID to match it to, I search for the name “David Smith” and establish that I have the correct pass by verifying the phone number and email address on file. I’m given the correct information, so I finish the process and print a new pass.

Me: *Handing the new pass directly to the boy* “Here you go, kiddo! Maybe have Dad help you keep closer track of it this time, okay?”

He looks at his pass, and then he looks like he’s about to cry.

Boy: “But my name is Wyatt.”

Guest: “Why did you reprint David’s pass?”

Me: “Because you said the pass you needed belonged to David Smith.”

Guest: “No, David Smith paid for it. But the pass is for Wyatt Jones. So why did you reprint David’s?”

Me: “Because I didn’t ask you who paid for it. I asked whose pass it was.”

I start the process over, searching for and verifying the correct pass this time.

Guest: “There’s a difference?”

Me: “Well, unless Wyatt paid for his own annual pass, yes, there is a massive difference.”

Guest: “But I pointed to Wyatt when we forgot his pass. Shouldn’t you have known to look for his pass?”

Me: “How?”

Guest: “How what?”

Me: “How would I have known to look for Wyatt’s pass when the only name you gave me was David?”

He opens and closes his mouth several times. I seem to have stumped him. His wife, however, turns out to be just out of my sight and she understands exactly where he went wrong. She tells him so in ways I only wish I could while being on the clock. I hand him Wyatt’s pass.

Me: “Here is the pass you actually needed. Please make sure to give David his new pass before he visits again and explain to him why the one he has no longer works. Have a nice day.”

He looked like he wanted to say something, but his wife moved him along with an apologetic glance, still giving him grief.

Related:
Behind Every Wrong Customer Is A Long-Suffering Wife

Question of the Week

Tell us about a bad customer who received the most satisfying comeuppance.

I have a story to share!