Behavior Past The Tipping Point
Movie Theater | Right
| March 13, 2014
(I’ve just finished cleaning the entire lobby before our next session goes in. I’m now back at the counter serving, with a large group of patrons waiting in line.)
Me: “Is that everything?”
Customer: “Yeah, but my drink is too full.”
Me: “Oh, I’ll empty some out if you like.”
Customer: “No, I’ll do it.” *tips half of her soda all over my clean bench and walks off*
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
