Behaving Like They Were Raised In A Zoo
(I recently started a job working the gift shop at one of the top-ranked zoos in the nation. As such, we get a lot of out-of-state visitors in every day. Today one such visitor approaches my counter with her son, who is roughly eight or nine years old, and a stuffed animal she wants to purchase. Since annual members of the zoo receive a 10% discount on all their merchandise purchases, I begin the transaction as I always do.)
Me: “Hi, are you a [City] Zoo member?”
Kid: *in a snotty, better-than-you tone* “We don’t even LIVE here. We’re from New Hampshire.”
(Before I can respond, his mother takes the stuffed animal off the counter and turns to her son.)
Mother: “Do you think he knows that just by looking at you? He doesn’t know what state you’re from; he’s just doing his job. Apologize to him right now or I’m not buying you this.”
(The kid sheepishly looked down to the ground and mumbled an apology, to which I simply smile and said “That’s all right.” I finished the transaction without a hitch, but that one example of parenting gone right made my day. Lady, if you’re reading this, I just want you to know that if it were within my power to do so, I would have given you the 10% discount for that!)
Question of the Week
Have you ever served a bad customer who got what they deserved?