Beginning To Understand Why You Have A Criminal Record
(This conversation happens on the telephone at my office.)
Me: “Good afternoon, [Name] Law Offices. Can I help you?”
Client: “Hi, I have a case and need an attorney. I’ve been victimized by the courts. I agreed to a misdemeanor charge, but on my records, it’s recorded as a felony! This is outrageous!”
Me: “Okay, ma’am, the attorney is out right now, but I can make you a consultation appointment. Can I have your name and phone number?”
Client: “Oh… I don’t know. I’m very busy. Maybe if I can call you and see if he is in?”
Me: “Ma’am, the attorney tends to be out quite a bit. It would be best if we could make an appointment.”
Client: “But I’m a victim of an injustice! We can’t let anyone get away with it! How do I know the attorney is worth it?”
Me: “Ma’am, the attorney that specializes in criminal defense is very good. We have people calling from all over our state, and from neighboring states as well. Please, can I have a name and a phone number? We can at least call you back!”
Client: “I don’t know… I’m going to be driving, so I won’t be able to answer my phone. I’ll just call later.”
Me: “Ma’am, can I at least have a name so the attorney can know to anticipate your call?”
Client: “Well… I don’t think so; I don’t want him trying to call me when I’m not available!”
Me: *tearing my hair out* “Ma’am, really, any information would be helpful.”
Client: “No… I’ll just call later… You have a good day.” *click*
Me: *to myself* “Well that was just the biggest waste of time EVER.”
(The kicker? I spent half an hour with this woman, which is worth a great deal of money in billable hours, and I ended up horribly behind on my work. And she NEVER called back!)
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.