Beginning Of Shift: And Now Our Watch Begins

, , , , | Right | February 9, 2020

(I am working at the jewelry counter of my department store changing a watch band. I start to get a line and call for some backup when a customer in her 70s comes up. My coworker is the first to help her.)

Coworker: “How can I help you, ma’am?”

Customer: *with the tone of an adult talking to a very small child* “Yes, I am looking for the most expensive watch that you sell. Do you think you may be able to manage that?”

Coworker: “Uh… I’m not sure; I don’t usually work in this department. Hey, [My Name], what’s the most expensive watch we sell?”

Me: “Honestly, I’m not sure. I know what brands tend to cost more but I’ll have to actually look.”

Customer: “Can’t you two handle anything? I said I need the most expensive one. Find it!

Me: “You want me to check every single watch we sell to find the one with the biggest price tag?”

Customer: *with a super fake sweet tone* “Well, of course, I do.”

Me: *putting on my nicest customer service voice* “It’ll take a minute. We have over 250 watches in the cases alone, not counting what we have in the back stock.”

(Extremely slowly, I proceed to pull the tag out of different watches, reading the prices out slowly to her. I can tell she’s losing her patience, as she starts tapping her foot and drumming her fingers on the counter. I only get through about six watches before she snaps.)

Customer: “This is just taking far too long! Why don’t you just find me the one with the most features!”

(I’m laying the customer service on so thick at this point that there’s no way she’s going to find something to complain about like she wants to.)

Me: “Of course, ma’am! Let me go ahead and read the manual on all of these! I just want to make sure I’m giving you exactly what you’re looking for.”

(I slowly pull out each manual and read the features out to her. She’s getting even more pissed off at this point.)

Customer: *sarcastically* “Oh, you just go ahead and take all the time you need! It’s not like I have anything important to do!”

Me: “Well, ma’am, you are a valued customer at [Store] and I want to make sure you are 100% satisfied with your purchase today. Now, where was I?” *continues to read manuals*

Customer: “Oh, my God, this is ridiculous! Listen, honey, I know you’re ‘special,’ but why don’t you just pick one out for me? I need something for a thirteen-year-old boy. Do you think you can handle that?”

Me: *still not losing my perfect helpful face* “What’s his style?”

Customer: “I DON’T KNOW! It’s your job to know these things! I don’t have time for this; just hand me one that’s $150 so I can get out of here.”

Me: “Here you are, ma’am. I can ring you up right here!”

Customer: *getting angrier by the minute that I haven’t given her a reason to talk to a manager and that she has completely failed to get a reaction* “Fine.”

Me: “You have an absolutely lovely day and thank you for shopping with us!”

Customer: *storms off after snatching her bag from me*

(Sometimes, you get way more of a reaction out of those customers by getting nicer. It was funny to watch her squirm to find something to complain about and storm out!)

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