Beer Brawl

, , , | Right | October 20, 2018

(I work as a monitor and head cashier at a grocery store in a state with strict alcohol laws. For this reason, the store I work in can only sell beer through a café license, which means beer can only be purchased at the café register. At the time of night this story takes place I am the only associate left in the front. I am watching the self scans when I hear the beer cashier call over the intercom:)

Cashier: “Override needed in the beer café.”

(I walk over to the café and see a notoriously difficult customer known for taking advantage of our store’s lenient return policy by “returning” stolen razors, until our policy was revised to crack down on people like her.)

Customer #1: *to boyfriend* “You know I make more than enough a week to buy this damn six-pack!”

(As she rants to her boyfriend, the cashier informs me that he is voiding the sale because her card only has enough left to cover half of the six-pack she is trying to buy. I put the void through and return to my post, hoping this will be the last I have to deal with this customer. Three minutes later:)

Customer #2: “Hi, are you [My Name]? This insane woman is over in the café trying to create a fight, and [Cashier] asked me to find you. [Customer #3] offered to pay for her beer so the rest of us could go through the line, and things went downhill from there…”

Me: *as I walk over* “Yeah, it wouldn’t be the first time.”

(As I arrive I find [Customer #1] screaming at [Customer #3] as her boyfriend hangs his head shamefully, sitting in a café booth.)

Customer #1: “You need to mind your own d*** business! I don’t need any of your d*** charity!”

(This continues for a little while longer. After she pauses, I interject:)

Me: “Ma’am, since your card wasn’t accepted, and you won’t accept her offer, I’m afraid there is nothing more we can do, and I’m going to have to ask you to leave so we can take the other customers.”

Customer #1: “FINE! I’ll just be back tomorrow after I talk to the president of my bank! I clean his bank’s floors, I’ll have you know! I know him personally!

Customer #2: “Yeah, yeah, keep movin’!”

Customer #1: “Yeah, b—”

Customer #2: “Uh-huh, shut up and keep movin’!”

([Customer #1] finally leaves the store.)

Me: “Yep, every time she sets foot in this store it’s always something.”

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