Been Carrying That Since ‘Nam

, , , , | Right | September 23, 2019

(It is a Sunday afternoon, and as such, even though I work for an authorized retailer for a major cell phone company, I am running the store alone. I work in a small town and this usually isn’t a problem and, therefore, there are no cameras. Two customers walk in: an older man, sporting a beard and overalls, [Customer #1], and the other, a younger guy, [Customer #2].)

Customer #1: “Hey, man, I have an issue with my cell phone bill; I keep gettin’ charges I don’t want and don’t have a clue how they get on my cell phone.”

(The man is carrying a cane, so I offer a chair for him to sit on. I have to call customer care, and I’m not sure how long it’ll take, so I offer the other customer a chair as well. Everything is going smoothly. [Customer #1] is talking to [Customer #2] about his time in ‘Nam and how Charlie killed a couple of his buddies. I ignore the remark, as [Customer #2] is being polite and nodding and smiling. It has been about fifteen minutes now.)

Me: “It should only be a couple of minutes more, and then everything should be resolved.” 

([Customer #2] simply smiles, being a patient customer.)

Customer #1: “Not a problem. You guys want to see something cool?”

(The old man then proceeds to pull out a pistol and wave it a few times, in a nonthreatening way. I tense up, as does the second guest. Unsure of what to do, I ask the customer if he has a permit for that, as customer service comes back on the line. I hurry up the call, making sure not to offend the customer, who has holstered his pistol by now. Customer care finishes the credit.)

Me: “All right, sir, you are all set. I hope you have a good day.”

(The customer shakes my hand and leaves. His account has his address on it and I catch a glimpse of his truck.)

Customer #2: “You realize he said he had no permit for that, right?”

(I hadn’t heard this, and therefore asked the guest if he minded if I called the police, assuming they would need his statement. He agreed, all the while being the best customer ever. Not sure what happened to [Customer #1], but I got a $100 credit for [Customer #2], and the DM had cameras installed the following week.)

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