Beefed-Up Technology
(I am a customer at a cell phone store, observing the following exchange.)
Employee: “I’m sorry, sir, but your phone has water damage, which isn’t covered by the warranty. You will have to purchase a new phone.”
Customer: “That’s ridiculous! I haven’t gotten the phone wet!”
Employee: “Have you used the phone in the rain? Sometimes, that’s all it takes to get the internals wet enough to damage the device.”
Customer: “Well, yes, but that doesn’t make any sense! Cows are in the rain all the time and they don’t die!”
Employee: “…”
Me: *interjecting* “Sir, cows aren’t electronic devices.”
Customer: *storms out*
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Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
