Because The Internet Never Lied Before
Our store is particularly known for bending over backward for customers when it comes to our coupon policies. I have just scanned a customer’s items.
Me: “Do you have any [Store Brand] cash?”
Customer: “Yeah, there’s a 30% coupon on the website.”
I know that we have no in-store percent coupons.
Me: “That might be an online-only coupon. We don’t have anything like that in store today.”
Customer: *Angrily* “No, the coupon said it was good in store!”
Me: “Do you have a copy of it I could scan?”
Customer: “No, you’re supposed to be able to do it yourself!”
Me: “Normally, I could, but we don’t have that coupon toda—”
Customer: *Snapping* “Then why does the website say you do?!”
Me: “I don’t know. I don’t control the Internet.”
After that, the customer got really quiet, looked at her kids a few times, and started apologizing.
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
