Because Mocha Sounds Sooo Much Like Frappuccino
Customer: “Hi, I’d like two large strawberries and cream Frappuccinos.”
Me: “All right, anything else with that?”
Customer: “No, that’s all.”
(I make her drinks and hand them out.)
Customer: “These are cold…”
Me: “You ordered two large strawberries and cream Frappuccinos.”
Customer: “Oh! You know what? I actually meant I wanted two large mochas. The hot drinks!”
(Duh, how could I not have gotten that from her original order?)
Question of the Week
Have you ever served a bad customer who got what they deserved?
