Be Open-Minded About Holiday Closing

| Right | December 26, 2014

(It is Christmas Eve and we are closing at six pm. The manager is standing by the front door telling the customers we are closing in five minutes. A customer runs in.)

Manager: “Excuse me, ma’am. Just to let you know we are closing in five minutes.”

Customer: “But I have a lot I need to get.”

Manager:  “Yes but we are closing at six pm so our employees can be with their families tonight.”

Customer: *in a huff* “Well, in that case I am going to [Competitor] across the street.”

Manager: “Then you’d best hurry; they are closing at six tonight, too.”

Customer: “What? Why?”

Manager: “Because it’s Christmas Eve and their employees want to be with their families, too.”

Customer: “Well, what time do you open tomorrow?”

Manager: “We’re closed all day tomorrow. It’s Christmas.”

Customer: “What about [Competitor]?”

Manager: “They’re closed, too. Same reason.”

Customer: “Well, that is so rude!”

(The customer storms off. The manager locks the door after her.)

Manager: “I haven’t worked retail for 38 years for nothing.”

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