Be Careful What You Ask For, Part 2
Me: “Thank you for calling [office]; how can I help you?”
Caller: “I need a driver’s license.”
Me: “Okay. You can come to our office; as it is Saturday, we are open until 12:30 pm.”
Caller: “I can’t make it in time; can you fax me one?”
Me: “Sorry, sir. It’s a plastic card, and it can not be faxed or emailed. We also have to take your photo, so this can be done only in person.”
Caller: “It was my birthday yesterday, so my license is expired. Can’t you do it over the phone?”
Me: “Sorry, sir, I can not send you a plastic license over the phone.”
Caller: “F*** you!”
Me: “Sorry, sir. I can’t do that over the phone, either.”
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Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.