Barking Up Your Own Tree
(Note: our coffee shop shares a building with a fast food place.)
Me: “Good afternoon. This is [Coffee Shop]. [My Name] speaking.”
Caller: “Hey, are you guys right beside [Fast Food Place]?”
Me: “Yeah, just come in the same door.”
Caller: “Actually, I want to order from them, but they aren’t answering their phone.”
Me: “I’m sorry. Their manager comes in here fairly often. I’ll let him know he’s missing calls.”
Caller: “Will you go over and place my order for me and have it delivered?”
Me: “Ahh, I can’t do that. I don’t work for them.”
Caller: “Please? It will just take a moment. I can’t leave work.”
Me: “Neither can I, sir.”
Question of the Week
Have you ever served a bad customer who got what they deserved?