Barking Up The Wrong Tree
Me: “Good afternoon, AV Services, how can I help you?”
Very Angry Caller: “Yeah, I just flew in on Flight [Number] from Cleveland, and you lost my luggage.”
Me: “I’m sorry, sir, but you have the wrong number. This is the [University].”
Very Angry Caller: “No it’s not! You’re just saying that!”
Me: “No, really, sir. Our phone number is very close to the airport’s number.”
Very Angry Caller: “LISTEN! YOU LOST MY D*** LUGGAGE! YOU NEED TO FIND IT!”
Me: “Sir, I don’t have your luggage.”
Very Angry Caller: “STOP F****** LYING! I WANT TO TALK TO YOUR SUPERVISOR!”
Me: “I’m pretty sure he doesn’t have your luggage either. We could probably get you a DVD player or a slide projector.”
(Very Angry Caller starts cussing randomly. I hang up.)
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.