BAP It Until You FIX It

, , , | Right | October 16, 2020

I am a tech support rep for a large cell phone provider. I work in a call center.

Customer: “I can’t access my voicemail!”

I can hear him pounding on his touchscreen, trying to get a response: BAP BAP BAP BAP BAP!

We troubleshoot. Round and round we go, with each failed attempt ending in:

Customer: “I can’t access my voicemail!”

BAP BAP BAP BAP BAP! Finally:

Me: “Sir, I need to remote into your phone to see what you’re seeing.”

I connect to his phone and look at his screen.

Customer: “See? I can’t access my voicemail!”

BAP BAP BAP BAP BAP!

Me: “Sir? This is your voicemail. See the titles saying, ‘Voicemail’? See the play buttons?”

Customer: *Pause* “I fixed it!”

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