Banking On Them Calling Your Bank
Me: *answers phone* “Thank you for calling [Bank]. How may I help you?”
Customer: “Who is this?”
Me: “This is [My Name].”
Customer: “But who am I calling?”
Me: “[Bank].”
Customer: “Well, I wanted to call [Other Bank].”
Me: “Um… okay?”
Customer: “Give me their number!”
Me: “Ma’am, this is [Bank]. I don’t have the other bank’s number.”
Customer: “Can’t you just transfer me?!”
Me: “No, ma’am. Again, this is [Bank].”
Customer: “I don’t understand why you can’t just transfer me! I want to talk to [Other Bank]!”
Me: “There’s no way for me to transfer you. I don’t have their number because we are not that bank.”
Customer: “Fine! When I talk to [Other Bank] I will file a complaint about you!” *hangs up*
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
