Banishing Bellatrix
(My parents own a small bookstore. Being all fair-skinned redheads, it was only logical on Halloween that my three older brothers and I dress as the Weasleys from Harry Potter. Two other coworkers get into the spirit and dress as Harry and Draco. The newest coworker is a girl who isn’t really working out. She’s dressed in an overly-revealing princess costume, so we’ve asked her to change, which she complains about.)
Me: *to customer* “Thank you! Happy Halloween and come again!”
Regular Customer #1: “Thank you, Ginny! I love this place. You guys are always so cute!”
Me: “Thank you!”
Regular Customer #2: “So, Fred and George helped me find this book, but I need to order another one. Should I see Harry Potter or Draco Malfoy about that?”
New Coworker: *to Regular Customer #2* “What the h***?! That isn’t anyone’s name that works here. Are all your customers r******d or something?!”
Me: *to Regular Customer #2* “Draco will be more than happy to help you.” *to New Coworker* “It’s just some Halloween fun… No need to be rude to our customers.” *to Regular Customer #2* “I’m sorry about that.”
New Coworker: “That’s dumb. This is the worst job I’ve ever had!”
Me: “This is the only job you’ve ever had.”
Regular Customer #2: *to New Coworker* “You were that girl who was dressed totally inappropriately, right?”
New Coworker: “You can’t talk to me like that!”
Brother #1: “Sure she can. Ma’am, I’ll be happy to escort you over to Mister Malfoy.”
New Coworker: “You people are a joke! You just can’t stand that I’m working here!”
Me: “What?!”
New Coworker: “It’s because I’m so pretty, isn’t it?! It’s because I’m blond and pretty!”
(Note: Regular Customer #3 is a young, college-aged guy who comes in a couple times a week.)
Regular Customer #3: *to New Coworker* “Hey, could you maybe get out of the way so I can actually buy these books and talk to the lovely little redhead there? You’re just kind of taking up space.”
New Coworker: “I am not!”
Regular Customer #3: “Uh huh…” *to me* “So, Ginny, wanna go out with me tonight? There’s this party and I was hoping maybe you’d go with me.”
New Coworker: “What?! You’re seriously asking HER?! But I’m BLOND and PRETTY!”
Regular Customer #3: “…and rude. Let’s not forget rude. Now, please, I’m trying to have a conversation here.”
New Coworker: “Oh, my God, I quit! This place is awful! NO ONE APPRECIATES ME!”
(She runs out of the store, throwing her name tag at me in the process.)
Brother #2: “Harry Potter’s scar no longer burns… The evil one, she has been defeated.”
Regular Customer #3: “Well, at least she’s gone. I was serious about that party, though.”
(We’ve been dating ever since!)
Question of the Week
Have you ever served a bad customer who got what they deserved?