Bang Head Here

Me: “Hello, technical support, how can I help?”

Customer: “I don’t know what’s wrong with my computer. Can you tell me?”

Me: “Well… can you explain what’s wrong?”

Customer: “Your job is to tell me what’s wrong.”

Me: “Yes, but unless you help me I can’t tell you what is wrong.”

Customer: “Why? Can’t you guess what’s wrong?”

(I have decided at this point whatever is wrong will be something stupid.)

Me: “Okay, maybe you can’t turn your computer on because it hasn’t got any power.”

Customer: *angrily* “DO YOU THINK I’M STUPID?”

(Suddenly, the customer calms down.)

Customer: “Sorry, you were wrong. It’s plugged in and the light is green. Can you guess what’s wrong? It’s still black on the screen.”

Me: “Well, is your screen on?”

Customer: “Yes, I just said it was. It’s just black!”

Me: “Right-click.”

Customer: “Hey, it worked… oh, it was a screensaver. Couldn’t you have guessed it was that at the start?”

Me: *thud thud thud*

Customer: “What was that?”

Me: “Guess.”