Bananas About The Boob Tube

Bad Behavior, Call Center, Insurance, Movies & TV, UK | Right | October 15, 2009

(I work in the home insurance department for a large insurer. We offer standard Buildings and Contents with an optional add-on of Home Emergency. This is for burst pipes, boilers going down, etc.)

Me: “Good afternoon, you’re through to [My Name]. How can I help you today?”

Customer: “I’ve just bought a new TV. Is it covered under my Contents insurance?”

Me: “Yes, it will be covered under Contents.”

Customer: “And is it covered under Home Emergency?”

Me: “Sorry, how do you mean?”

Customer: *sighs* “I MEAN, how long will it take for you to get a replacement television out to me if this one stops working?”

Me: “Um… unfortunately your television is not covered under Home Emergency.”

Customer: “Why not?!”

Me: “We don’t class a broken television as an emergency.”

Customer: “Well, I do, and I know I’m right! What do I do if my television breaks and I can’t watch my programmes? GOD D*** PHONE MONKEYS!” *hangs up*

This story is part of our Watching-Too-Much-TV roundup!