Bagels Begets Rewards
(My husband and I are regulars at a bagel shop in town. They know us by our orders; mine is a small coffee with cream and sugar. One day, we go in early for breakfast and I get bacon, egg, and cheese on a roll and my husband gets a bagel with cream cheese. When they bring our order, my sandwich is on a bagel.)
Me: *thinking I ordered wrong* “I’m sorry, I thought I asked for this on a roll.”
Cashier: “Oh, yes, you did. Don’t worry. Keep that; I’ll bring you a new one.”
Me: “Oh, no, don’t worry about that. I don’t want to waste food.”
Cashier: “Are you sure?”
Me: “Yes, I work in a kitchen and I understand that mistakes happen.”
(I eat my sandwich and it’s really good on the bagel.)
Me: “Thanks, it was really good!”
Cashier: “Sorry again! Have a nice day.”
(I return a few days later to get coffee before work. I hadn’t slept well and looked visibly tired.)
Owner: “Small coffee with cream and sugar?”
Me: “I’m exhausted; better make it a medium.”
(He rings me up, I pay, and he brings me an extra-large coffee.)
Cashier: “I heard what happened with your sandwich the other day and wanted to make up for it. Plus, you were so nice, I thought you deserved a reward. Hope you wake up!”
(I still go in almost every other day to get coffee. If you’re nice and forgiving, sometimes you get rewarded!)