(Badge) Check Yo Self
(I’m working as event staff for a major anime convention. My job is to “badge-check” discussion panel events, which means I check and make sure customers have tickets.)
Supervisor: “Go badge-check the panel in [room]!”
Me: “But I’m on break.”
Supervisor: “I know, but [coworker] just decided she’s not going to do it.”
Me: “Just… decided?”
Supervisor: “Yes! So, go in her place!”
(I do. As I badge-check for my coworker’s panel, and a customer approaches.)
Customer: “What time does the panel start?”
Me: “7. It’s only 6:30 now, though. So you have time to leave and come back.”
Customer: “Can I go ahead in now and wait?”
(I look into the room where the panel is going to be. At least five customers are already sitting in there, so I assume my coworker had started letting them in before I got there.)
Me: “I don’t see why not. Just let me badge-check you first.”
(The customer complies and I let him in. Several more customers follow him, and as they all have tickets, I let them pass. Later, when I’m at a different panel event, the supervisor approaches me looking angry and upset.)
Supervisor: “Oh my god, you’ve started a riot!”
Me: “I… what? How?”
Supervisor: “Look outside!”
(I do, and spot a restless, angry line of customers literally around the block trying to get into the panel from earlier.)
Me: “How did this happen?!”
Supervisor: “You weren’t supposed to let customers in the room ’til promptly 7!”
Me: “Nobody told me that! There were customers in the room already!”
Supervisor: “They had been there during the previous panel event and never left the room! Now you’ve overbooked the event!”
Me: “All I was told to do was badge-check. It wasn’t even my panel.”
Supervisor: “It wasn’t? Then why were you badge-checking it?”
Me: “Because you told me to!”
Supervisor: “I did?”
Question of the Week
Have you ever served a bad customer who got what they deserved?