Bad Things Come To Those Who Wait

| Right | June 19, 2014

(Our facility offers a cultural swim for women who don’t swim with men. We are the only facility in the city that offers this. We only have 12 spots for adults and it usually fills a month ahead. This call takes place one week before.)

Me: “Hello, [Gym]. [My Name] speaking.”

Caller: “Do you still offer cultural swim?”

Me: “Yes, we do, but I’m sorry. It is full for this session.”

(Caller hangs up abruptly. Less than two minutes later, the same number appears on my phone.)

Me: “Hello, [Gym].  [My Name] speaking.”

Caller: “I am wondering when your cultural swim starts.”

Me: “Are you already registered?”

Caller: “No.”

Me: “I’m sorry, but our adult class is full. We do have one spot left in our six and under class.”

Caller: “Already? Can’t you fit one more in?”

Me: “I’m sorry, the class has been full for a month. I can put you on our wait list.”

Caller: “Can’t you add one more?”

Me: “No, I’m sorry. It’s a pre-programmed system and once a class is full, registration locks.”

Caller: “Can’t you override it?”

Me: *getting a little annoyed* “I’m sorry. That’s not how our system works.”

Caller: “Why can’t the manager override it?”

(This continues three or four more times.)

Me: “I’m sorry but as I’ve explained the class is full and registration is locked. I can put you on a wait list, or you can try registering in the fall.”

Caller: “Well, I guess put me on a wait list. There is still a week. Someone will probably drop out.”

Me: *takes breath* “Okay, I can put you on a wait list—”

Caller: “So, you’ll call me when someone drops out?”

Me: “Well, there are four names ahead of you.”

Caller: “There’s still a week. People will drop out.”

(Because this class is so in demand people rarely drop out. I put her on the wait list anyway.)

Caller: “Call me when there’s a spot for me.” *hangs up*


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