Bad Snapshot Of A Schedule

| Working | May 3, 2017

(I work as a night auditor at a hotel near downtown, but my wife and I are also wedding photographers. My assistant manager knows this. This coming weekend we have a wedding to work in a city over three hours away. I had asked for the day of the wedding off over a month in advance, confirmed the day off twice in two separate emails, and met with my assistant manager in person about it as well, as she is known for not following through on requests, especially from the overnight staff. Sure enough, when the schedule comes out, she has scheduled me to work the same night as the wedding, as well as the night before. This means that my wife and I would be leaving right when I got off work at seven in the morning and driving straight to the wedding venue to start taking photos. This would not be a big deal to me if I had the night of the wedding itself off, but seeing as I now don’t, I have a major problem. This happens when I approach my assistant manager about it.)

Me: “So I noticed you scheduled me for Saturday. I thought you approved that day off since I’ll be out of town to shoot a wedding.”

Assistant Manager: “Well, all requests are just that, though: requests. We already had [Other Night Auditor] scheduled off, so we couldn’t schedule anyone else off. Sorry, but you’ll just have to make it by 11. There’s nothing I can do about it.”

Me: “But when we met in person and emailed about it, you said I was approved for the day off. I physically cannot be at work that night. I’ll be more than three hours away, and we’re hired to photograph the whole wedding and reception.”

Assistant Manager: “Hmm, well, I guess you’ll just have to work something out then, because we need you here at 11 that night. Can you, like, leave early or something? Maybe not stay for the reception?”

Me: “No, I can’t leave early. My wife and I are hired for the whole wedding and reception, and they’ve already paid. You knew about this for more than a month. I cannot work that night. I absolutely need it off.”

Assistant Manager: “I just don’t know what you want me to do about it; nobody else is trained for night audit.”

Me: “I wanted the night off so I could do my other job. You told me I was approved for it, multiple times. I don’t know what else I’m supposed to do about it, but don’t count on me showing up Saturday.”

Assistant Manager: “Well, what if [Coworker] stayed until 3 in the morning, and you could just work the rest of your shift?”

Me: “You do realize my wife and I are leaving the second I get off work Saturday morning and driving straight to the wedding right?”

Assistant Manager: “Mm-hmm.”

Me: “And that, if I agree to your plan, that I would immediately drive back once the reception is over and then work another four hours here, after having worked twelve hours at a wedding and driving over six total hours there and back?”

Assistant Manager: “Absolutely!”

Me: “Just so I’m clear, you want me to work a grand total of 24 hours without any sleep, just because you didn’t work the schedule out better?”

Assistant Manager: “Yeah, that’s not so bad is it? I mean, how hard can it be?”

(I ended up going with her “solution,” but as we’re between general managers at the time, and upper management of all non-full service hotels in this brand doubles as the HR, there is no one I can really complain to. I’m currently looking for a new job.)

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