Bad Customers Are Always In Season

(The most recent firmware update has been reported to wreck a lot of mobile phones by causing a lot of issues. My phone is one of these, and has become unusable. I ring up the phone company on my landline to see if there is anything they can offer me or recommend I do.)

Employee: “Oh, yes. I see. You are correct. The recent firmware update is causing a lot of issues with mobile phones. We can offer you a few options.”

Me: “That’s great! What can you offer me?”

(The employee goes through a few offers, and since I am near the end of my plan, they waive the fee for me to get a new plan and phone. I am one of the lucky ones who is able to get this, as many people who had this issue either just started a new 24-month plan or were in the middle of their plan and couldn’t get much waived.)

Employee: “Okay, can I get a few more details from you before I do this for you?”

Me: “Sure!”

(While she is gathering some details from me, I hear her sniffing.)

Me: *knowing the season* “Hayfever playing up?”

Employee: “No. I’ve been dealing with issues like this all day. You’re the first person not to yell at me or yell abuse at me.”

Me: “Aww. Why would I yell at you? It’s not your fault. Those people who yelled at you are total jerks.”

(I felt sorry for this lady and gave her the best feedback I could give somebody, and I kept reminding her that no matter what people say to her, no issue they are having is her fault. Lady, if you’re reading this, I hope your day got better!)