Bad Customer Tip #103: Pull A Clark Kent
(A man on his mid-forties shoves a DVD case on the counter, while yelling at me. Keep in mind that I’m wearing glasses.)
Customer: “This DVD doesn’t work, G** D***it! I want a refund!”
Me: “Okay… what seems to be the problem?”
Customer: “I don’t know, it doesn’t work!”
(I open the case and check the surface of the DVD. It was so scratched that it was nearly white instead of purple, and it even had a dry fingerprint of something that looked like peanut butter.)
Me: “Um… sir?”
Customer: “WHAT?!”
Me: “I can’t give you a refund for a product that has been damaged by the customer.”
Customer: What?! The disc is fine! I want a refund!”
Me: “Sir, the disc is damaged, and I cannot give you a refund.”
Customer: “I want to speak to the manager!”
Me: “Of course.”
(I walk away to the back of the store, take off my glasses, and walk to the counter again.)
Me: “Yes, what is the problem?”
Customer: “YOUR POOR EXCUSE FOR A SALESMAN WON’T–”
(He suddenly figures it out.)
Customer: “F*** THIS S***!” *continues swearing while he storms out of the store*
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Question of the Week
Have you ever served a bad customer who got what they deserved?