Bad Company, Good Business
(I’m a cashier, and a customer comes up to my register with a lock.)
Customer: “Do you guys do price matching?”
Me: “Yes, we do!”
Customer: “Great. I’ll take it at the [Medical Supply Store] price.”
Me: “All right, I’ll just need the printout.”
Customer: “The what?”
Me: “Well, I need proof that the other store has the same product for a lesser amount.”
Customer: “Don’t you know what they sell it at?”
Me: “Actually, I don’t believe they sell this at all.”
Customer: “Well, just find a store that sells it at a lesser price and give me that!”
Me: “Sir, I can’t do that. Unless you found the same item for a lesser price at another store, I have to charge you what our company sells it at.”
Customer: “Why?”
Me: “Because that’s business, sir.”
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
