A Bad Application Of Listening Skills
(I am a receptionist, and my job is to simultaneously greet people and answer a multi-phone line. I am on the phone answering a client’s question when a woman comes up to the counter.)
Me: *to the woman, covering the mouthpiece* “Hi! I’ll be right with you in one moment.”
Woman: “Application.”
Me: *again, covering the receiver, trying to hear the client on the line and also talk to this woman* “I’m sorry, one moment while I finish this call.”
Woman: *louder* “APPLICATION.”
Me: *losing my temper slightly* “Ma’am, I am ON THE PHONE! You need to wait a moment while I finish this call!”
(She then angrily stormed out. Gee, I wonder why she’s looking for work?)
Question of the Week
Have you ever served a bad customer who got what they deserved?
