Backwards Thinking
(I am dispensing new glasses to a customer.)
Me: “Okay, now take a look around the store. Is your distance coming in clearly?”
Customer: “Yes, but it’s backward.”
Me: “Backward? What do you mean?”
Customer: “The sign… the letters on it are backward.”
Me: “Which sign?”
Customer: “The one in between the frames.”
(The customer then turns around and looks out into the store.)
Customer: “Now the sign looks right, but when I look this way…” *turns back around to face me* “…it’s backward. This has never happened before! What’s wrong with my glasses?”
Me: “Ma’am, are you looking in the mirror behind me?”
Customer: “Oh! That must be it! Well, then, my glasses are working wonderfully. Thank you!”
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Question of the Week
Have you ever served a bad customer who got what they deserved?
