Backwards Driving, Loopy Logic
(I work in a store with a donut-shaped, one-way parking lot.)
Customer: “Your parking lot is way too dangerous! I was trying to go for a spot and someone came the other way. There was no space to get around each other! What if we crashed?”
Me: “Which way did you go when you entered the lot? Straight or to the right?”
Customer: “I went straight, towards the doors! What does that matter?”
Me: “Well, everyone is supposed to go one way in the parking lot to avoid that kind of situation.”
Customer: “Then that idiot was going the wrong way! Someone should be out there monitoring the lot!”
Me: “Actually, ma’am, you’re supposed to turn right when you enter the parking lot. Everyone moves in a counter-clockwise direction.”
Customer: “And I’m supposed to just know that? The road should be marked!”
Me: “It is, ma’am.”
Customer: “It certainly is not!”
(I lead the customer to a window overlooking the lot and the customer sees enormous white arrows painted the entire way through, showing which way to go.)
Customer: “What, you expect me to be looking at the road when I drive!?”
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Question of the Week
Have you ever served a bad customer who got what they deserved?
