Backing Me Up Into A Corner Here

| Right | July 28, 2017

(I work in customer support for a website, and am on the phone with a customer.)

Customer: “I can’t find where you login.”

Me: “Are you at [website address]?”

Customer: “Yes.”

Me: “Okay, in the upper right-hand corner, there’s a big blue login button.”

Customer: “Which corner is that?”

Me: *thinking he hadn’t heard me* “The upper right-hand corner.”

Customer: “No, I heard you, but which one is that?”

Me: *face-palm* “Go to the top of the website…”

Customer: “Okay, got it.”

Me: “And now, move your mouse over to the right.”

Customer: “Oh! I see. Why didn’t you just say in the corner?”

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