Backing Me Up Into A Corner Here
Tech Support | Right
| July 28, 2017
(I work in customer support for a website, and am on the phone with a customer.)
Customer: “I can’t find where you login.”
Me: “Are you at [website address]?”
Customer: “Yes.”
Me: “Okay, in the upper right-hand corner, there’s a big blue login button.”
Customer: “Which corner is that?”
Me: *thinking he hadn’t heard me* “The upper right-hand corner.”
Customer: “No, I heard you, but which one is that?”
Me: *face-palm* “Go to the top of the website…”
Customer: “Okay, got it.”
Me: “And now, move your mouse over to the right.”
Customer: “Oh! I see. Why didn’t you just say in the corner?”
Question of the Week
Have you ever served a bad customer who got what they deserved?
