Backing Me Up Into A Corner Here, Part 2

, , , | Right | November 27, 2020

While there are many computer mice with scroll buttons, this customer doesn’t have one. I am helping them navigate my company’s website.

Me: “The item you’re looking for is toward the bottom of the page, so please scroll down.”

Customer: *After a few moments* “I can’t go down anymore.”

Me: “Did you reach the bottom of the page?”

Customer: “No, but I’m at the bottom of my mousepad; I can’t go any lower.”

Me: “…”

Customer: “How am I supposed to get to the bottom of the page? I have no more room to move down.”

Me: *Pause* “You can click the down arrow that’s at the bottom of the scroll bar; that will keep it moving.”

Customer: “But I have no room left on the mousepad to move it lower.”

I take a deep breath.

Me: “Lift up your mouse…”

Customer: “Okay, I’ve done that.”

Me: “…move your hand forward a bit…”

Customer: “Okay, now what?”

Me: “…put your mouse back down.”

Customer: “Oh, hey! I have more room now!”

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Backing Me Up Into A Corner Here

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