Backing Me Up Into A Corner Here, Part 2
While there are many computer mice with scroll buttons, this customer doesn’t have one. I am helping them navigate my company’s website.
Me: “The item you’re looking for is toward the bottom of the page, so please scroll down.”
Customer: *After a few moments* “I can’t go down anymore.”
Me: “Did you reach the bottom of the page?”
Customer: “No, but I’m at the bottom of my mousepad; I can’t go any lower.”
Me: “…”
Customer: “How am I supposed to get to the bottom of the page? I have no more room to move down.”
Me: *Pause* “You can click the down arrow that’s at the bottom of the scroll bar; that will keep it moving.”
Customer: “But I have no room left on the mousepad to move it lower.”
I take a deep breath.
Me: “Lift up your mouse…”
Customer: “Okay, I’ve done that.”
Me: “…move your hand forward a bit…”
Customer: “Okay, now what?”
Me: “…put your mouse back down.”
Customer: “Oh, hey! I have more room now!”
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Backing Me Up Into A Corner Here
