Back To Fun-duh-mentals
Supplier: “We haven’t gotten paid for [Customer]’s time.”
Me: “I’m sorry to hear that. Can you tell me who the customer’s company is, so I can connect you with the analyst who handles that account?”
Supplier: “[Supplier Name].”
Me: “No, that’s you. Where was the work being done?”
Supplier: “[My Company Name].”
Me: “Okay… that’s us. Where did [Customer] perform his job?”
Supplier: “[Supplier Name].”
Me: “There are three parties in this relationship. There’s our company, and your company, and…?”
Supplier: “[My Company Name]?”
Me: “Okay. [Customer] gets out of bed in the morning. He brushes his teeth, takes a shower, gets dressed, drinks a glass of orange juice, gets into his car, and drives to a work site. Where. Does. He. Go?”
Supplier: “Oh! [Customer’s Company]!”
Question of the Week
Have you ever served a bad customer who got what they deserved?