Awww, Does Widdle Baby Want More Beew?

I work in a restaurant. I had a table — two men and a woman — who drank six beverages each over the course of three hours. They were also probably intoxicated before they arrived. The whole time they were there, they snapped their fingers at employees to get them stuff every ten minutes.

The last straw was when they pulled on the busser’s shirt and demanded more beer. Nobody f***s with our busser and gets away with it. The woman got up, and while she was gone, I spent five minutes explaining and arguing with the men that they could not order any more alcohol. They were cool with it after I explained.

But this lady… When she got back, she immediately started snapping and demanding that her friend get one more beer.

Lady: “More beer!”

Me: “I’ve decided that you all have had too much tonight. This is my decision. I cannot go back on it.”

Lady: “More beer! I have the right to one more if they’ve each had six and I’ve only had five!”

Me: “But you’ve been drinking liquor, and they have been drinking beer. And it’s not an exact number of drinks; it’s my discretion.”

Lady: “More beer!”

Me: *Raising my voice* “Ma’am, I take [Alcoholic Beverage Training], and I must follow the law. If something bad happens, you don’t get in trouble. They don’t get in trouble. I get in trouble. Me, only me. This is my decision, and it’s final.”

Lady: *Lowering her eyes* “Okay.”

Later, I asked them if they wanted any food before last call.

Lady: *With a pouty face* “I want more beer.”

I made a pouty face back.

Me: “Sowwy.”

It felt so great. I literally did not care what she thought of me anymore. Unfortunately, I only got 11%, but at least it covered the tip out (to the bussers)! I did not involve a manager, and I didn’t even blame the manager for the decision. I’m trying to become more bold and do it myself. But boy, was my adrenaline pumping.