Avoiding The Meat Of The Problem

(I work at a customer service desk in a large supermarket.)

Me: “How can I help?”

Customer: “I want a refund for this frozen chicken!”

Me: “Okay, so what seems to be the problem?”

Customer: “I put it in the oven for a whole hour and it’s still pink inside!”

Me: “Um, okay. I would suggest putting it in the oven for longer then, ma’am.”

Customer: “Are you calling me stupid?!”

Me: “No, I’m just suggesting that it is pink because it’s not cooked properly.”

Customer: “Just because I’m not a chicken cooking expert like you!”

Me: “I’ve been vegetarian for 13 years, ma’am…”