Avoiding Mounting Problems

, , , , | Right | April 3, 2018

(Our store primarily serves tradesmen building or renovating homes, but we’re open to the public doing DIY, too. I’ve been tasked with helping customers find the products they want. These customers are a couple.)

Me: “Hey there. Are you guys doing okay?”

Customer #1: “Yeah, we’re looking to mount a TV on the wall. It’s a bit old, though.”

Customer #2: “It’s not that old; it’s about eight years old.”

(My own TV is about the same age, so I have a guess as to what its shape is like.)

Me: “Do you know how much it weighs?”

Customer #1: “I know the mounting points are 20 centimeters apart.”

Me: “But not how much it weighs? I’d strongly suggest putting it on your bathroom scale before mounting it, in all honesty.”

Customer #1: “I think this one will be enough.”

Me: “With all due respect, sir, I’m going to tell you what I think as a person: when it comes to your home, do not settle with, ‘I think.’ Go with, ‘I know.'”

Customer #2: “You’re a really smart girl, you know that? What is it with men and just going with what they think?”

Me: “My boyfriend doesn’t do it, especially something that can cause a lot of damage if it’s done wrong.”

Customer #2: “That is why you two are in a relationship!”

(I wound up telling not only my assistant manager, who laughed, but my boyfriend, who took it as a compliment.)

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