Avoid A Soft Touch With Bad Customers
(We sell a line of massage chairs. For two days, a man has come in, sat in one chair for twenty minutes, and left without looking at any other item. On the third day, my boss asks me to confront him.)
Me: “Hi, sir! I’ve noticed your interest in this massage chair. Are you interested in making a purchase?”
Customer: “Um… um… no…”
Me: “Sir, we can’t allow you to sit in the chair for this long three days in a row if you don’t even have the slightest interest in buying it. Other customers who are interested would like to try it, too.”
Customer: “What are you talking about, man? There isn’t anyone else here right now! And who would pay $1,500 for a chair?!”
Me: “Plenty of people. This is one of our most popular items.”
Customer: “Idiots! Why would they pay for the chair when they can just come here and use it for free?!”
Question of the Week
Have you ever met a customer who thought the world revolved around them?
