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Autocorrect Causing Friction Once Again

, , , , , | Working | October 21, 2020

We have an employee-only app to allow us to locate items in store and check stock levels, in case a customer has a query we don’t know the answer to. With the current health crisis, we’ve stopped getting some of the more superfluous, specialised items in stock, so we’re getting more questions.

After already discovering that one of his queried items is out of stock, this customer has one last request while I have the app out.

Customer: “And I know your counters are closed, but could you possibly check for jellied eels for me?”

Me: “As you said, I doubt we’ll have any, but I’ll have a look…”

The app is almost overeager, for want of a better word, on figuring out typos, so sometimes it overshoots.

Me: “J-e-l-l-i-e-d e-e-l-s…”

The app’s search results come back… with nothing but an abundance of various lubes.

Me: “Oh, uhh…”

Customer: *Seemingly oblivious* “No, none of those look right. Thanks for looking, anyway!”

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