Your Attempt At Free Food Is Toast

, , , , , | Right | November 10, 2017

(I work at a diner, which is part of a national chain. Our restaurant is located about a quarter-mile from one of the major cross-country interstates, so we get a lot of truckers and a lot of to-go orders. I am a hostess, but I am usually the one to take to-go orders, because they rarely tip and I’m not getting the reduced wage for tipped employees. This guy has called in for a sandwich and fries.)

Me: “Good evening. Welcome to [Diner]. Table for one?”

Customer: “No, I called in a to-go order for [Customer].”

Me: “Oh, yes, sir. I took the order and I just saw them put it in the window, so let me get that for you.”

(I go get his order from the pass-through window by the kitchen and put it in a bag with napkins and condiments.)

Me: “Okay, that’s a [Sandwich] with fries, and I’ve put ketchup, salt and pepper, and some napkins in the bag. Is there anything else I can get for you?”

(Up to now, this has been completely normal, but while I am saying this, he opens up the styrofoam box and starts poking at the food.)

Customer: “Go get me a manager.”

(I try to get him to tell me what was wrong, but all he says is to get a manager. Fortunately, the manager on duty notices that the transaction isn’t proceeding smoothly and comes over, so I don’t have to walk away from the register and leave him with the packaged but not paid-for food.)

Manager: “Sir, is there a problem?”

Customer: *poking at the sandwich* “This has been sitting under the lights forever. Look, the bread is all hard and crunchy!”

Manager: “Sir, [Sandwich] comes on toasted bread. It’s crunchy because that’s what happens to bread when you toast it.”

Me: “And it wasn’t sitting! They put it in the window while you were between the two doors in the entry!”

Manager: “If you wanted it on untoasted bread, we can remake it, but please remember to say that, next time.”

Customer: “And these fries are too hot! I could have hurt myself.”

(Yes, he has totally ignored what we said about the bread.)

Manager: “Well, I suppose that’s a problem that will correct itself while we’re remaking the sandwich, won’t it?”

Customer: “I eat at [Diner] restaurants all across the country, and it’s always terrible!”

Manager: “Then why do you keep coming back?”

(Sorry, buddy, your transparent attempt to bully us into free food won’t be working tonight!)

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