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Attacking You At Close Quarters

| Right | April 24, 2017

(I work in customer service at a popular grocery chain in the Midwest. Our money is dispensed by a machine directly into our tills, so we do not have rolls of change.)

Me: “Hello, how are you today?”

Customer: “Fine, thanks. I just need two rolls of quarters for this twenty.”

Me: “I’m sorry, ma’am, but unfortunately we do not have rolls of quarters.”

Customer: “What? Yes, you do. I am in here all the time getting rolls of quarters.”

Me: “I’m sorry, but we’ve never done this to my knowledge.”

Customer: “Yes, you do. Fine, whatever. Can I just get some quarters then?”

Me: “I can do about five dollars in quarters. If I do much more, my drawer will be unbalanced, and I will run out of quarters.”

Customer: “You’re being ridiculous. This is poor customer service.”

(She glances at my name tag which says I’ve been working there for seven years. She knows I know what I’m talking about and her argument won’t hold.)

Customer: “Is there a manager I can speak to?”

Me: “Of course.” *I call the manager over and explain the situation*

(I begin doing something else at this point.)

Customer: *to Manager* “He was being very rude, too.”

(I have to turn away because I begin silently laughing at her saying I was rude. He gets into the safe, which has rolls for accounting, to get her some quarters. He isn’t supposed to do this and later gets yelled at by accounting.)

Customer: *to me as she walks away* “See! That’s customer service.”

(Lady, I have never been rude to a customer. I am sorry you feel that me being polite in telling you that we can’t do something is rude.)

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