Attack Of The Third Dimensional Dimwits

(I am explaining to a customer how to program his pre-paid phone.)

Me: “Alright, the sequence you need to press is Pound(#)-8678423 to program your phone.”

Caller: “What?”

Me: “Press Pound-8678423 on the phone’s number pad.”

Caller: “I don’t see anything that says ‘Pound’.”

Me: “The Pound key looks like a tic-tac-toe. It’s the button right under the 9 key.”

Caller: “You mean I have to take apart my phone, pull off the numbers, and press this ‘Pound’ key to get the thing working?”

Me: “No, ma’am, don’t take the phone apart. The Pound key is below the 9 and to the right of the zero.”

Caller: “But I’m telling you, I can’t get to that key if it’s under the 9! I have to take the 9 off to see it!”